Refund Policy

At Derek Arms Academy, we are committed to delivering high-quality training and products. Due to the nature of firearms training, safety considerations, and limited class availability, the following refund and return policies apply.

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1. Training Classes & Courses

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Class Registration & Deposits

• All class registrations are non-refundable.

• Class seats are limited and secured upon payment.

• Payments cover instructor scheduling, range use, materials, and administrative costs.

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Rescheduling Policy

• Students may reschedule once if notice is provided at least 48 hours prior to the scheduled class.

• Rescheduled classes must be completed within 90 days of the original class date.

• Failure to attend a class without proper notice will result in forfeiture of the class fee.

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No-Shows & Late Arrivals

• No-shows are not eligible for refunds or rescheduling.

• Late arrivals may be denied participation for safety reasons and will not receive a refund.

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Cancellations by Derek Arms Academy

• If a class is canceled by Derek Arms Academy due to weather, instructor availability, or unforeseen circumstances, students will be offered:

  • A rescheduled class date or

  • A full refund (student’s choice)

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2. Private Instruction & Group Training

• Private lessons and group sessions require a non-refundable deposit.

• Remaining balances are due prior to the start of training.

• Rescheduling requires 48 hours’ notice.

• Same-day cancellations or no-shows result in loss of deposit.

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3. Retail Products & Merchandise

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Eligible Returns

• Non-firearm retail items (apparel, accessories, training aids, etc.) may be returned within 14 days of delivery if:

  • Item is unused

  • In original packaging

  • Includes proof of purchase

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Non-Returnable Items

For safety and legal reasons, the following items cannot be returned or refunded:

• Firearms

• Ammunition

• Holsters

• Laser cartridges

• Dry-fire training devices once opened

• Safety gear (eye/ear protection)

• Clearance or discounted items

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4. Defective or Damaged Products

• If a product arrives damaged or defective, notify us within 5 days of delivery.

• We will assist with:

  • Manufacturer warranty claims or

  • Replacement if applicable

• Derek Arms Academy does not provide refunds for manufacturer defects outside stated warranties.

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5. Shipping Costs

• Shipping fees are non-refundable.

• Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

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6. Gift Certificates

• Gift certificates are non-refundable.

• May be transferred to another individual.

• No cash value and must be redeemed before expiration (if applicable).

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7. Policy Acknowledgment

By registering for a class or purchasing products from Derek Arms Academy, you acknowledge and agree to this Refund & Return Policy.